To return an item to Deux Lapins, please contact our team via email at [email protected] Please provide your order number and the items you would like to return. A member of our Customer Care team will reply back with the return label or commercial invoice.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Once received by our warehouse, returned items are processed within 7-14 working days.
You need a different size or pattern or product please contact our Customer Care team via email at [email protected] with your order number and the item/s you would like to change. Please note, exchanges are only possible for customers living within the UK.
We use the Secure Socket Layer (SSL) protocol to protect the security of your online order information. SSL (256 byte encoded) security protocol allows your credit card information to be encoded and directly sent to the bank, and during this procedure it is impossible this information to be reached. Under no circumstances other parties can see your credit card details. It cannot be recorded on our database.
After you subscribe to our website with your e-mail address, you need to activate your membership from the e-mail you receive.
SUSTAINABILITY AND ETHICS
We print patterns with dyes that are natural and water based with no nasty chemicals.
We are so proud to say that we use our new innovation which is 100% cotton and recyclable muslin envelopes when packing your order. You can treat them as gift wrapping materials. The cargo packaging materials we use are made of polyethylene material and are not harmful to nature. Polyethylene material is 100% recyclable in nature.